In the world of luxury, clients are expecting a top level of service before, during and after every contact or sale. At Whyte Mulberry, we help brands reach excellence in service through proper training.

Today, a brand ambassador (sales person) holds the keys to create an unforgettable brand experience that will lead to customer loyalty and ultimately develop the brand’s business and drive sales. We believe that the continual training and development of retail staff is essential in order to give them the skills necessary to ensure that a business is efficient, customer-focused and as profitable as possible

Our trainings include:

• Stages of Selling
• Building Client Loyalty
• The Savoir-Faire of the Sales Ambassador
• Store Operations Manual & Audit
• Relooking of Sales Ambassadors
• Internal Sales Force Audit
• Visual Merchandising & Display Training
• Maximizing Shop Sales & Profits